Being ignored at work: Understanding how and when spiritual leadership curbs workplace ostracism in the hospitality industry

Drawing on the conservation of resources theory, the present study theorizes that spiritual leadership is negatively related to workplace ostracism, both directly and indirectly via job social support and that employees’ justice orientation moderates the negative relationship between spiritual leadership and workplace ostracism. Based on time-lagged (three waves, two months apart) survey data collected from 252 hospitality employees, our findings reveal that spiritual leadership is negatively associated with workplace ostracism, both directly and indirectly via job social support. We also find that justice orientation strengthens the negative relationship between spiritual leadership and workplace ostracism. These findings not only highlight core theoretical contributions towards the existing literature on spiritual leadership, job social support, justice orientation, and workplace ostracism but also offer useful practical implications for hotel managers concerned about the repercussions of workplace ostracism for employees’ and organizations’ outcomes.     

Government support and bank performance during the 2007–2008 financial crisis

Though previous studies suggest a state participation has a negative impact on banks, this paper highlights the potential benefits of state ownership for confidence and stability in the post-crisis period that can outweigh the inefficiencies and potential for corruption of political intervention. We find that the state guarantees are valuable during the crisis. The negative (positive) relation between state ownership and bank profitability (risk) is mitigated in the post-crisis period. Financially troubled banks that receive a transfer payment or capital injection experience improved performance during the post-bailout period.     

浅谈分离式立交满堂支架的受力验算

分离式立交在工程实际中应用广泛,施工中对满堂支架的强度、刚度、稳定性的要求较高,本文以某工程为例,验算该支架能否满足工程施工的要求。     

双轮铣槽机在深圳地铁地下连续墙施工中的应用

本文通过双轮铣在深圳地铁福邻站地下连续墙施工中的应用,阐述了其设备的施工原理、施工工艺、施工工效以及其主要的技术要点,并在此基础上初步探讨了液压双轮铣在深圳地铁施工的可行性和延续性。     

数控机床在大学生实践教学中的应用及存在的问题

随着科技和数控技术的不断发展,我们对数控人才的要求和考核标准也在不断的上升,目前的数控人才培养还存在着很多的问题。本文就目前高校在进行数控维修教学和实训中存在的主要问题做了系统的研究和分析,并着重阐述了虚拟数控机床在数控维修不同教学模块中的作用。     

Public system usability analysis for the valuation of cognitive burden and interface standardization: A case study of cross-ATM design

Humans are unable to effectively handle machines that have poor interface and interaction patterns. The Automated Teller Machine (ATM) is one of the machines that is most frequently operated by a wide spectrum of people. Hence, it is common to apply Human–Computer Interaction (HCI) technology in the design of ATMs. User–ATM interaction, however, has barriers such as a user’s working memory limit, lower literacy level, or lack of awareness and access. Moreover, the diversity of interfaces hurt user motivation, perception, and experience significantly. For example, each bank has its own ATM design targeting its customers only and, thus, when clients of other banks come across such a machine, they suffer from cognitive burden and commit many errors. To this end, we conduct an analytical survey of ATMs used in Pakistan through user analysis and heuristics analysis. We figure out the influence of design diversity and user perception on ATM users’ cognitive stress with the cognitive walkthrough analysis on the survey. We also uncover a realism-usability gap by reviewing the sampled ATM screens from the viewpoint of HCI heuristics. Finally, we suggest the guidelines on the cross-ATM design, characterized by the standardized fast-cash menu and the fail-safe mechanism for novices. This study demonstrates that users are reluctant to switch out of their comfort zones, due to learning costs and a lack of motivation. Therefore, we should design public systems in a very standardized way, which becomes more crucial for a user’s cognitive relief as interface and design patterns are becoming more diverse in our daily lives.     

Relationships of providing and receiving leisure social support to stress in older adults

Leisure has become a topic of interest in stress-coping research. This study examined the relationships between receiving leisure social support, providing leisure social support, leisure self-determination and leisure competence in older adults and their stress. A total of 639 community-dwelling older adults were recruited. Data were collected using face-to-face surveys, which included measures of leisure social support (receiving and providing), leisure self-determination, leisure competence and stress. Data were analysed using regression analysis. The results indicated that receiving leisure social support, providing leisure social support, leisure self-determination and leisure competence were significantly and negatively correlated with stress and that providing leisure social support was more significantly correlated with reduced stress than the other leisure factors. Implications of the results are discussed.     

Leader Apology in the Employee–Organization Relationship: The Roles of Subordinate Power Distance Belief and Leader Competence

According to the organizational support theory, leaders' words and deeds are not only the products of their own will but also a reflection of organizations' standpoints. We thus focus on leader apology in the case of organizational transgressions and predict that leaders' apologetic acts are likely to influence employees' organization-oriented attitudes and behaviors. Specifically, leader apology is hypothesized to positively influence employees' perception of organizational support, which in turn, is positively associated with employees' helping and risk taking behavior. Furthermore, drawing upon the organizational support theory that delineates the discretion and value perceived in the employee-organization relationship, we further propose that employees' perceived leader competence and power distance belief serve as two contingencies that influence the relationship between leader apology and employees' perceived organizational support. In particular, this relationship is stronger when employees perceive higher leader competence or hold stronger power distance beliefs. Two multi-wave data collected from hospitality employees support these hypotheses. The findings provide a new perspective to comprehending leader apology within the employee-organization relationship wherein leaders are considered as organizational agents. This research extends the existing literature on leader apology that largely focuses on leader apology following leaders’ transgressions and leader-oriented outcomes.     

Sustainable tourism planning and climate change adaptation in the Alps: a case study of winter tourism in mountain communities in the Dolomites

A vast body of literature suggests that the European Alpine Region is extremely sensitive to climate change. Winter tourism is closely related to climate variations, especially in mountain regions where resorts are heavily dependent on snow. This paper explores how to effectively integrate a climate change adaptation perspective with local discourses about sustainability and tourism, an increasing priority for policy-makers in the region and elsewhere. It reports on the development and application of a participatory decision support process for the analysis of adaptation strategies for local development of an Alpine tourism destination, Auronzo di Cadore (Dolomites, Italy). This experience significantly contributed to the idea that an efficient combination of modelling capabilities, decision support tools, and participatory processes can substantially improve decision-making for sustainability. The authors show that, in this case study, such a combination of methods and tools allowed for managing the involvement of local actors, stimulating local debates on climate change adaptation and possible consequences on winter tourism, encouraging creativity and smoothing potential conflicts, and easing the integration of the qualitative knowledge and the preferences of the involved actors with quantitative information. This contributed to an integrated sustainability assessment of alternative strategies for sustainable tourism planning.     

The effect of human resource practices on perceived organizational support in the People’s Republic of China

Using a sample of workers and managers employed by a hotel located in Southeastern People’s Republic of China, we investigated the relationship between various human resource management practices and the perceived organizational support (POS) experienced by the employees. We then investigated the effects of POS on employee satisfaction. Our data suggest that hiring practices, training, and compensation practices predict POS. These results are consistent with previous research. We also found that POS influences worker satisfaction and acts as a mediator between select HR practices and satisfaction. This study contributes to the literature by replicating Western-based findings with a Chinese sample and illustrating that the attitudes of Chinese employees can be influenced through the use of HR practices.